Frequently Asked Questions
Everything you need to know about ProTooling professional beauty supplies.
Are your products professional-grade?
Yes, every item at ProTooling is sourced from industry-leading manufacturers and is designed to withstand high-volume use in salons and professional environments.
How long does shipping take?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for urgent tool replacements.
What is your return policy for hygiene-sensitive tools?
For safety and hygiene reasons, we can only accept returns on unused, unopened products in their original packaging within 30 days of purchase. Defective items are covered under our professional warranty.
Do you offer international shipping?
Currently, ProTooling ships to the United States, Canada, and the UK. Shipping rates and delivery times vary based on the destination and local customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna for larger equipment purchases.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.